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Canadian-made Advent candles for your family’s Advent traditions
Canadian-made Advent candles for your family’s Advent traditions

Refunds & Returns

Returns, Refunds & Satisfaction Guarantee

❤️ Our Satisfaction Guarantee

At Catholic Gifts Canada, we want you to be completely satisfied with your purchase.

If you aren't 100% delighted with your order, we will gladly exchange it or issue a refund in accordance with our Return Policy below.

📦 Return Policy

To be eligible for a refund or exchange:

✔ Items must be returned within 30 days of purchase to receive a full refund.

✔ Items returned 31 to 45 days after purchase are eligible for a 50% refund.

✔ Unfortunately, returns cannot be accepted more than 45 days after purchase.

✔ Items must be returned in their original packaging.

✔ Items must be returned in new, unused condition and show no signs of wear, use, or abuse.

✔ Clearance items are final sale and cannot be returned or exchanged.

✔ Personalized and custom-made items are non-refundable, unless they arrive damaged or we have made an error.

📮 Return Shipping

Please contact us before returning an item so we can assist you with the return process.

Catholic Gifts Canada will gladly cover return shipping costs if:

  • The item arrived damaged;
  • The wrong item was shipped;
  • The item is defective; or
  • The return is the result of an error on our part.

Customers are responsible for return shipping costs if:

  • They ordered the wrong item;
  • They changed their mind; or
  • The item is being returned for reasons unrelated to damage or an error on our part.

Original shipping charges are non-refundable unless the return is due to our error.

💳 Refund Processing

Refunds will be issued to the original method of payment once the returned item has been received and inspected.

Please allow 3 to 5 business days for us to process your refund. Depending on your financial institution, it may take an additional few business days for the refund to appear in your account.

🔍 Lost, Delayed, or Missing Packages

If your package appears to be lost or significantly delayed, please contact us as soon as possible.

We will open an investigation with the shipping carrier when appropriate. Shipping carriers require time to complete their investigation before a package can be officially declared lost.

Once the carrier confirms that a package has been lost, Catholic Gifts Canada will gladly provide either:

  • A replacement order (subject to product availability); or
  • A full refund to the original method of payment.

Please note:

  • Replacement orders or refunds cannot be issued while a carrier investigation is still in progress, except in exceptional circumstances.
  • If a package is delivered after a replacement or refund has been issued, we kindly ask that you contact us so that we can determine the best course of action.

Thank you for supporting our small Canadian Catholic business. We truly appreciate the opportunity to share a little faith with every order.